Customer Logistics Analyst

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The role:

As a customer logistics analyst reporting to the Customer Logistics manager you will be responsible for servicing customers by executing daily order processing, analyzing forecasts and inventory levels, maximizing on time and fill rate metrics, investigating service levels, and facilitating cross-functional meetings.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation and holidays and sick) and a reasonable salary range of $50,000 - $60,000. We also offer a hybrid work schedule.

What you will do:

Account Management

• Manage daily order processing activities for a specified account or group of accounts
• Maintain SAP files such as customer master files, pricing tables, customer resource tables, and customer specific material determination tables
• Monitor promotional orders to ensure timely shipment and arrival at the customers DC by the requested delivery date
• Execute stock management by ensuring the correct item and versions are shipping to the appropriate customer at the correct timing
• Facilitate and lead customer and cross functional team meetings
• Manage key accounts on inventory and forecasting management by proactively suggesting strategies that impact the customers ordering forecast

Order, Shipment, and Reporting Analysis

• Drive service level investigation and improvements by working collaboratively with customers, carriers, and internal cross-functional teams
• Perform regular analysis of customer service levels and complete monthly Key Performance Reporting (KPI's)
• Understand supply chain requirements for customers and develop solutions to solve issues

What you will need:

• Bachelor's Degree required; preferably in Supply Chain Management, Operations or Business
• 1+ years Logistics and Customer Service experience
• Analytical skills with ability to think strategically
• SAP experience
• Ability to multitask
• Good listening skills, sense of urgency, and organizational skills
• Must demonstrate professionalism and self-confidence to perform effectively
• Proficiency in Word and Excel (can maintain complex spreadsheets), 1 year
• Experience with forecasting, distribution, inventory control, and the promotional effect on demand.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an equal opportunity employer, including disability/vets.

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