Digital Commerce Intern

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The Role:

We're looking for a detail-oriented, digitally savvy eCommerce & CRM Intern to support our growing direct-to-consumer business. This internship is ideal for someone interested in learning the ins and outs of eCommerce, digital marketing, and customer lifecycle strategy within a fast-paced beauty or lifestyle brand.

You will work with the eCommerce Manager and cross-functional teams to support site operations, CRM execution, and performance reporting. You'll gain hands-on experience in email marketing, customer segmentation, online merchandising, and promotional campaign planning.

What you will do:

• Assist with data pulls for weekly and monthly KPI reporting
• Build out email and SMS campaigns in platforms (Klaviyo & Yotpo), organize assets in marketing calendar
• Assist with site merchandising (organizing categories, collections, homepage updates); test creative assets received ahead of launch and request updates if errors.
• Conduct regular QA on the website to catch broken links, outdated banners, or UX issues across mobile and desktop.
• Track product reviews and flag issues or trends (e.g., recurring complaints).
• Collect and organize UGC for use across email marketing or product pages.
• Conduct competitive research on DTC trends, pricing, loyalty programs, and email strategies.
• Stay on top of digital innovation trends in beauty and DTC ecommerce (AI tools, personalization, new ad platforms).

What you will need:

• Currently pursuing or recently completed a degree in Marketing, Business, Communications, or a related field
• Strong written and verbal communication skills
• Proficiency in Google Sheets or Excel (pivot tables, VLOOKUPs)
• Detail-oriented with excellent organizational skills
• Familiarity with Shopify
• Experience with CRM platforms (e.g., Klaviyo, Yotpo).
• Interest in DTC, beauty, or lifestyle industries

A reasonable pay range for this position is $16/hr. - $20/hr.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an equal opportunity employer, including disability/vets.

#LI-Hybrid

This is a hybrid remote/in-office role.