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Customer Business Manager

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The Role:

As a Customer Business Manager, you will develop and execute annual and long-term business plans towards the profitable achievement of sales targets/budgets for various Kao Customers.

You will drive outstanding marketplace results through data-driven benchmarking, category management and trade marketing strategies and strong business relationships with strategic customers. You will collaborate with strategic customers to build and execute joint business plans that achieve sales and profitability targets while driving category and brand growth.

Kao Canada offers a generous benefits package and a competitive salary range of $75,000 - $95,000.

What You Will Do:

  • Develop and implement business plans and promotional programs that will achieve the sales budget and increase our market share
  • Negotiate all promotional activity, listings, distribution and shelf placement at the account
  • Negotiate annual business plan and trade terms
  • Analyze a large volume of data with the ability to spot trends and use your interpretation of the numbers to create a positive outcome
  • Regular and routine visits to Account head office to meet with Account personnel
  • Regular retail store visit responsibilities to observe store level dynamics and learn and share insights
  • Overall responsibility for your account P&L

What You Will Need

  • Bachelor's degree
  • 1-2+ years of experience in sales and trade marketing management experience in CPG industry
  • Experience in a beauty care environment is preferred with understanding of Hair care and Skin care categories
  • Microsoft Office proficiency
  • Organizational skills
  • Collaborative mindset that works closely with Category Management and Trade Marketing to provide support, develop and advise on decisions and strategic direction for the account

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

All qualified, interested employees are encouraged to apply. Kao is an Equal Opportunity Employer. All decisions are made without regard to race, sex, color, national origin, religion, age, disability or veteran status. Kao Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Job Title
Customer Business Manager
Category
Sales
Location
Toronto
Posted On
October 29, 2025
Job Type
Regular