Salon Product Hotline Associate

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The role:

The Salon Product Hotline Associate will answer calls from hair stylists regarding product usage and education of Kao Professional Salon products. 

You will support stylists across the Americas region (Australia, Canada, New Zealand, and United States).  You will also conduct product testing as directed.   

You must be willing to work 1:00 pm - 9:00 pm Pacific Time (Monday - Friday).

A reasonable salary range is $45,000 - $60,000.

What you will do:

• Answers Hotline inquiries from customers (salon and salon stylists) in a friendly professional manner according to manufactures direction and document accordingly
• Keep accurate and maintain necessary test records information into computer database and maintains accurate records
• Report all high-level hotline concerns thoroughly with necessary details

What you will need:

• High school diploma or general education degree (GED)
• Customer service experience a plus
• Current licensed by local State Board of Cosmetologist
• At last three years of performing hair services in a salon
• Goldwell experience a plus

How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. 

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

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