Customer Service Representative, Salon

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies for 18 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

The Role:

As a Customer Service Representative with Kao's Salon division in Sweden, you'll respond to of all local customer contact with Kao about multiple brands, such as Goldwell, KMS, Oribe and Varis. You'll ensure that every contact is dealt with in a professional and timely manner in line with our Kao values. In this important role, you'll help us learn through monitoring customer contacts and reporting on trends you see. You'll collaborate with Sales teams on queries, and be able to offer strong product knowledge across our brilliant salon ranges to answer enquiries knowledgably and leave customers with the feeling that they have experienced a premium customer service.

This is a permanent, full-time job to be based in our Stockholm office.

What you'll do:

• Be responsible for order handling in SAP, including order processing & billing
• Answer customer enquiries by email, letter and phone, offering a premium beauty service, whilst also promoting the Kao web shop
• Act as the point of contact for Kao sales representatives and internal stakeholders, providing information about orders, deliveries, stock levels and promotions
• Collaborate with relevant teams on master data-related topics such as customer information, invoices, orders and rebates
• Working together with our external logistics partner to ensure orders are processed correctly to meet customer requirements, can be tracked, and service level agreements are followed
• Manage our electronic invoicing and customer database, updating information in cooperation with the sales team
• Support on different projects related to sales & customer service

What you'll bring:

• High School Diploma or Business School 2 years' diploma
• A minimum of 3 years of experience working in Customer Service in e-commerce or retail
• Knowledge of the haircare industry, including technical knowledge of colorants, treatments, and haircare products, would be beneficial
• Prior experience using the Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook as well as sales tools and systems: SAP, Power BI and SalesForce
• Business-level language skills in Swedish, Norwegian and English

How we work: Having been selected among the World´s Most Ethical Companies for 18 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with great compensation, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)

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