Customer Service Adviser

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company guided by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

About the Role

We're looking for a Customer Service Adviser to join our team at KAO UK. Reporting into the Customer Support Operations Manager, you will be the first point of contact for our customers, ensuring a seamless experience from order to delivery. You'll resolve issues efficiently and provide outstanding service via phone and email. You'll also contribute to continuous improvement by identifying ways to enhance customer satisfaction.

Key Responsibilities

• You will handle customer and colleague queries, ensuring effective problem resolution.
• Keep customers informed about stock availability, potential delays, and order updates to maintain transparency and trust.
• Support team operations and collaborate with colleagues across KAO UK divisions.
• Process customer orders with accuracy, ensuring a smooth transaction experience.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Participate in training sessions to develop your skills and grow within the role.

What We're Looking For

• Education: GCSE or equivalent qualification.
• Experience: Customer service experience preferred but not essential.
• Industry Knowledge: A background in the beauty industry is preferred, but not required.
• 1+ years of experience assisting customers through phone and email support, and the ability to work well with different teams.

What We Offer At Kao, we support our employees with a range of benefits, including:

• Flexible working and great benefits packages.
• Pension and insurance plans.
• You will enjoy 25 days holiday, plus your birthday off.

Hiring Process Kao values diversity and individuality, believing equal opportunity and inclusion make us stronger. We welcome applications from all areas of the global community.

Want to Learn More? Discover why 33,000 people worldwide have chosen a career with us. Visit our website: (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)

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