Customer Service Representative

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The Role:

Kao USA Inc. is looking for a passionate, high capacity, multifaceted team member to join our Customer Service Team reporting to the Customer Service Manager. The Customer Service Organization at Kao means more than managing orders. We are looking for someone who can manage key accounts regarding management of replenishment and promotional orders, ensure customer inventory needs are met, resolve shipment/delivery issues in addition to crediting the customer for service challenges.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a reasonable salary range of $20hr. - $25/hr.. We also offer a hybrid work schedule.

What you will do:

• Manage daily order processing activities for domestic and international business.
• Monitor promotional ordering; ensure customers meet inventory commitment resulting in customer not under or over ordering.
• Communicate priorities and customer requirements to the warehouse; supply shipment paperwork to the warehouse (if required).
• Manage customer returns, credits, debits, etc.
• Understand customer requirements and bring solutions to issues.
• Manage multiple outlook mailboxes; address requests and issues.
• Monitor open orders to ensure timely shipment to customer; address late shipments with appropriate party.
• Support continuous process improvements.
• Attend Team Meetings.
• Stock management - ensure correct version of product is shipping to customer.
• Update SAP tables (i.e. customer material # table, material determination).

What you will need:

• Associate's degree or 2 years Customer Service Experience (input customer orders; track/trace shipments; returns management; email).
• Strong critical thinking skills.
• Strong communication skills (both written and oral).
• Outstanding organizational skills & Experience handling support requests from a variety of different channels.
• Computer literacy, including proficient in Microsoft office products (specifically Word and Excel (can maintain complex spreadsheets)).
• SAP experience.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an equal opportunity employer, including disability/vets.

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