Senior Manager, Digital Commerce

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The role:

As the Digital Commerce Lead you will drive the strategic direction and execution of digital retail platforms including Amazon (1P and 3P), TikTok Shop, and Direct-to-Consumer (DTC) channels. This role delivers profitable growth, optimizing digital shelf presence, and leading cross-functional teams and agency partners to create the best consumer experiences.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a generous salary range of $120,000 - $140,000 plus bonus.

What you will do:

Strategic Channel Leadership:

• Develop a comprehensive digital commerce strategy aligned with broader goals.
• Manage P&L and performance metrics across Amazon, TikTok Shop, and DTC channels.
• Identify and implement profitability improvement programs by channel, including pricing, assortment, and promotional optimization.
• Lead the development of digital channel roadmaps, ensuring scalability and innovation across platforms.

Digital Excellence and Transformation:

• Launch and scale digital excellence projects, including operational frameworks, governance models, and capability building.
• Support change for digital transformation, embedding consumer-centric and agile ways of working.

Amazon Leadership Management:

• Lead annual and quarterly vendor negotiations with Amazon, including US GVM partnership, terms, and operational performance – collaboration with Amazon Global Kao team
• Monitor and respond to platform policy changes, ensuring compliance and maximizing commercial outcomes

Team Leadership and Cross-Functional Collaboration:

• Develop a high-performing team, promoting a culture of innovation, accountability, and continuous learning.
• Collaborate cross-functionally to create integrated digital commerce solutions.
• Influence senior team members and advocate for digital-first thinking across the organization.

What you will need:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5+ years experience in digital commerce, eCommerce strategy, or online retail (Beauty, Retail, CPG, Fashion & Lifestyle preferably).
• Strong Microsoft Office Usage (PowerPoint, Excel, Word, Outlook), Canva a plus
• Proven success in managing Amazon vendor relationships and driving profitability.
• Strong analytical skills and experience with digital shelf tools, retail analytics, and performance dashboards.

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an Equal Opportunity Employer, including disabled and veterans.

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